At Femward, we strive to offer a smooth and convenient shipping experience. Below are the details of our shipping policy:
1. Shipping Costs
We offer Flat Shipping for all orders at a rate of $4.99.
Free Shipping: Enjoy free shipping on orders over $70.
Shipping costs are calculated at checkout based on the items in your cart and the shipping method you choose.
2. Processing Time
Once your order is placed, we aim to process and ship it within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Times
We use reliable carriers to ensure your package arrives safely and on time. The available shipping methods will be presented at checkout. Delivery times may vary based on your location and the shipping method chosen. Typically, deliveries take between 5-7 business days within the USA.
4. Order Tracking
Once your order is shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status of your shipment.
5. Shipping Restrictions
We currently only offer shipping within the United States. We are working on expanding our shipping options internationally in the future.
6. Lost or Damaged Packages
While we take great care in packaging and shipping your order, Femward is not responsible for lost or damaged items caused by the carrier during transit. If your package is lost or damaged, please contact the carrier directly with your tracking number for assistance.
If you receive a damaged item from Femward, please contact us immediately at [email protected] with pictures of the damage so we can assist you.
7. Address Issues
Please ensure that the shipping address you provide is correct. We are not responsible for delays or missing shipments due to incorrect or incomplete address details. If an order is returned to us because of address issues, additional shipping fees will apply for re-shipment.